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CHAPTER 1 WINDOWS 2000 ARCHITECTURE1

Windows 2000 Family2

Windows 2000 Professional5

Windows 2000 Server6

Windows 2000 Advanced Server7

Windows 2000 Datacenter Server8

Windows 2000 Architecture and Design8

User and Kernel MOdes9

Kernel MOde9

User Mode13

Memory Architecture16

Process and Priorities17

Comparing Windows 2000 Server and Windows NT Server20

Review Questions31

CHAPTER 2 INSTALLING WINDOWS 200035

Windows 2000 Installation Overview36

Hardware Compliance36

Upgrading Vs．Installing37

Multiple Operating Systems40

Planning41

Methods of Installations43

WINNT and WINNT3248

SteP-by-Step Installation Of Windows 200050

Applying Service Packs55

Troubleshooting the Installation56

Review Questions58

CHAPTER 3 AUTOMATED INSTALLATION63

Automated Installation Options64

Unattended Installation64

Duplicating an Installation with SYSDIFF67

Automating Installation on Computers with Different Hardware69

Automating Installation on Computers with Similar Hardware70

DiStribution Files Directory Structure74

Command Lines74

RIS Overview76

Remote Installation76

Installation of RIS77

Using RIS to Install a Client81

RIS System Configuration82

Custom RIS Installation Images85

Review Questions86

CHAPTER 4 WORKING WITH DEVICES AND DRIVERS91

WDM Overview92

Driver Signing93

Windows File Protection94

Plug and Play97

Tips for Drivers98

Installing Hardware99

Working with Disk Devices107

Working with and Managing Removable Media109

Monitoring Disk Devices109

Display Devices110

Installing and Configuring Display Adapters110

Multimonitor Support in Windows98 and Windows 2000111

MObile Computers113

PC Cards113

Power Management113

Troubleshooting Mobile Computers114

Network Interface Devices114

Other Devices115

USB Devices117

Working with Multiple CPUs117

Wireless Devices117

IrDA(Infrared Data Association)Devices117

Troubleshooting Multiprocessing Problems119

Review Questions120

CHAPTER 5 MANAGING WINDOWS 2000 LOCAL RESOURCES：FILE SYSTEEMS AND STORAGE DEVICES125

Basic Storage vs．Dynamic Storage126

Drive Configurations128

File Systems131

FAT and FAT32131

NTFS133

Disk Management134

Creating Dynamic Storage Volumes137

Upgrading Basic Drives to Dynamic Storage137

Storage Object Properties138

Accessing Volumes：Drive Letters and Mount Points141

Storage Tools：Disk Cleanup142

System Tools：Scan Disk143

System Tools：Defragmentation144

Object Properties145

File Object Properties on a FAT/FAT32Volume145

Folder Object Properties on a FAT/FAT32Volume147

File Object Properties on an NTFS Volume148

Folder Object Properties on an NTFS Volume149

Mounted Volume Object Properties149

Managing Permissions150

Basics Of Permissions153

Copying and Moving Objects154

Drive Quotas155

Sharing Resources156

Troubleshooting Permissions Problems159

Review Questions160

CHAPTER 6 MANAGING SYSTEM PERFORMANCE AND RELIABILITY165

Monitoring System Resources166

Task Manager166

System Monitor168

Event Viewer179

Optimizing the Use of System Resources180

Common Bottlenecks181

Detecting Bottlenecks181

General Performance Improvements182

Task Scheduler183

Hardware Profiles184

Offline Files185

System Reliability and Recovery Issues186

Advanced Boot Options186

BOOT．INI188

Startup and Recovery Options189

Windows 2000 Backup190

Emergency Repair Process192

Recovery Console192

Recovering from Drive Failures193

Review Questions194

CHAPTER 7 CONFIGURING AND TROUBLESHOOTING THE DESKTOP ENVIRONMENT199

Configuring and Managing User Profiles200

Administrative Tools205

Control Panel Tools207

Accessibility Options208

Add/Remove Hardware208

Add/Remove Programs208

Folder Options209

Fax209

Display209

Administrative Tools209

Date/Time209

Fonts210

Game Controllers210

Internet Options210

Keyboard and Mouse210

Network and Dial-up Connections210

Phone and Modem Options210

Power Options210

Printers210

Sounds and Multimedia211

System211

Scanners and Cameras211

Scheduled Tasks211

Regional Options211

Environmental Variables212

Users and Passwords212

Administrative Tools in Detail212

Computer Management212

Licensing215

Services216

Faxing on Windows 2000217

Application Support219

Troubleshooting Desktop Settings219

Review Questions220

CHAPTER 8 MANAGING WINDOWS 2000 NETWORK RESOURCES225

File and Folder Access226

Distributed File System228

Printing230

Installing Printers231

Printer Configuration233

Separator Page237

Print Job Management239

Network Printing240

Print Server Management240

Print Troubleshooting243

Internet Resources244

Web Printing244

Review Questions245

CHAPTER 9 NETWORK CONNECTIONS,PROTOCOLS,AND SERVICES249

Windows 2000 Networking Protocols250

TCP/IP250

NWLink251

NetBEUI252

Apple Talk252

Data Link Control252

Windows 2000 Network Components and Concepts253

Windows 2000 Networking254

Additional Network Components255

The Network and Dial-up Connections Utility257

Binding Management259

TCP/IP: An Overview260

Internet Protocol260

Transmission Control Protocol263

Other TCP/IP Suite Components263

TCP/IP Configuration265

TCP/IP Options: IP Security268

TCP/IP Options: Filtering271

Terminal Services272

Review Questions282

CHAPTER 10 MANAGING WINDOWS 2000 SECURITY287

Windows 2000 Security Overview288

Logon Authentication289

Authentication Services289

User Accounts291

Local User Accounts291

Domain User Accounts295

Default User Accounts299

Default User Groups300

Windows 2000 Security Policy301

Account Policies302

Local Policies304

Event Log309

Public Key Policies310

File System310

Restricted Groups310

System Services310

Registry310

IP Security Policies311

Other Group Policy Elements311

Encryption File System (EFS)312

General Security Troubleshooting312

Security Configuration Tool Set313

Review Questions313

CHAPTER 11 WORKING WITH ACTIVE DIRECTORY317

Overview of Active Directory318

Domain Structure320

Domain Controllers and Replication325

Global Catalog325

Master Roles331

Installing and Maintaining AD332

Installing AD333

Creating Sites340

Creating Subnets341

Creating Site Links342

Creating Site Link Bridges344

Creating Connection Objects345

Creating Global Catalog Servers346

Moving Server Objects between Sites346

Transferring Operations Master Roles347

Implementing Organizational Unit Structure348

Backing up and Restoring AD349

Backing up AD349

Restoring AD350

Review Questions352

CHAPTER 12 WORKING WITH DNS357

History and Overview of DNS358

Domains359

Primary and Secondary Master Name Servers362

Zone Transfers362

DNS Queries362

How DNS Works363

Records363

Caching Servers365

Internet Standards365

DNS on Windows 2000367

Installing,Configuring,and Troubleshooting DNS368

Installing the Windows 2000 DNS Server Service368

Configuring a Root Name Server369

Configuring DNS Zones370

Configuring a Windows 2000 DNS Caching Server373

Configuring DNS Clients374

Configuring Zones for Dynamic Updates376

Testing the DNS Server Service378

Creating DNS Resource Records Manually380

Installing and Configuring DNS for Active Directory382

Integrating an AD DNS with a Non-AD DNS384

Configuring Dynamic Updates in AD Zones385

Review Questions386

CHAPTER 13 THE DYNAMIC HOST CONFIGURATION PROTOCOL(DHCP)391

Overview and History of DHCP392

BOOTP393

DHCP393

DHCP in Windows 2000396

Integrating DHCP with DNS396

Expanded Scope Support398

Rogue DHCP Server Detection398

Option Classes399

Automatic Private IP Addressing399

Monitoring and Reporting400

Installing and Maintaining DHCP400

Installing the DHCP Server Service400

Working with DHCP Scopes,Superscopes,and Multicast Scopes402

Managing and Monitoring DHCP415

Review Questions418

CHAPTER 14 WORKING WITH REMOTE ACCESS423

Remote Access Overview424

Key Features425

RAS vs．Remote Control426

Remote Access Configuration427

The Dial-up to Private Network Connection Object429

The Dial-up to the Internet Connection Object434

The Connect to a Private Network through the Internet Connection Object435

The Accept Incoming Connections Connection Object436

The Connect Directly to Another Computer Connection Object439

Internet Connection Sharing439

Phone and Modem Options440

Internet Access via Windows 2000442

IIS and PWS443

Internet Explorer 5.0443

Outlook Express445

FTP Client446

Telnet Client446

Routing and Remote Access446

Troubleshooting Remote Access449

Review Questions450

CHAPTER 15 WORKING WITH WINS455

History of WINS456

NetBIOS and NetBEUI457

NetBIOS Name Resolution459

LMHOSTS461

Overview of WINS463

New Features in WINS for Windows 2000464

WINS Node Types465

WINS Name Registration466

WINS Name Resolution468

WINS Server Sizing and Placement470

WINS Installation and Configuration471

Configuring WINS Replication472

Configuring NetBIOS Name Resolution477

Momtoring and Managing WINS478

Compacting the WINS Database479

Backing up the WINS Database479

Review Questions482

CHAPTER 16 IP ROUTING WITH WINDOWS 2000487

IP Routing Protocols488

RIP489

OSPF490

Other IP Routing Protocols and Related Protocols490

Static Routes and Routing Tables495

Demand-Dial Routing499

IP Routing,Border Routing,and Internal Routing500

PING502

ROUTE502

TRACERT503

PATHPING．EXE503

ROUTEMON503

Review Questions504

Going Forward504

CHAPTER 17 WORKING WITH NETWORK ADDRESS TRANSLATION (NAT)509

Network Address Translation Overview510

NAT and Internet Connection Sharing513

NAT and Routing and Remote Access513

Troubleshooting NAT520

Review Questions522

CHAPTER 18 WORKING WITH CERTIFICATE SERVICES527

History and Overview of Certificate Services528

Certificate Services Overview529

The Process531

Digital Certificates532

Private and Public Keys534

Encryption535

Public Key Infrastructure(PKI)536

Internet Services:A Real-World Example536

Installing Certificate Services537

Configuring Certificate Services540

Managing Certificate Services541

Creating Certificates541

Issuing Certificates542

Revoking Certificates542

Recovery Keys544

Troubleshooting Certificate Services545

Review Questions546

CHAPTER 19 WORKING WITH CHANGE AND CONFIGURATION MANAGEMENT551

Group Policy Overview552

Creating Group Policy Objects554

How GPOs Are Applied556

Delegation of GPO Management560

Monitoring Group Policy560

Troubleshooting GPOs561

Best Uses for GPOs562

Using Group Policy to Control User Environments563

Control through Administrative Templates564

Group Policy Scripting567

Using Group Policy to Control Software568

Review Questions569

CHAPTER 20 TUNING AND OPTIMIZING AD COMPONENTS575

AD Object Management576

Creating and Managing Accounts577

Moving AD Objects579

Resource Publishing in AD580

Using Scripting to Manage AD Objects584

Finding Objects in AD590

AD Objects and Access Control593

Delegating Administrative Control of AD Objects598

Monitoring and Troubleshooting Windows 2000 Performance602

Event Viewer602

Performance Console604

Monitoring and Troubleshooting AD Components608

Monitoring and Troubleshooting AD Replication609

Best Practices611

Review Questions611

CHAPTER 21 MANAGING ACTIVE DIRECTORY SECURITY SOLUTIONS615

Security Configuration in Active Directory616

Applying and Configuring Security Policies617

Account Policies619

Event Log Policies620

File System Policies620

Local Policies622

IP Security Policies on Active Directory622

Public Key Policies628

Registry Policies629

Restricted Groups Policies629

Systems Services Policies631

Security Template633

Using the Security Configuration and Analysis Tool637

Implementing an Audit Policy641

Examining Security Events645

Review Questions647

APPENDIX A ANSWERS TO REVIEW QUESTIONS651

APPENDIX B WINDOWS 2000 CERTIFICATION PROGRAM OVERVIEW677

INDEX691