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商务英语口语PDF|Epub|txt|kindle电子书版本网盘下载
- 葛亚军，李国慧等编著 著
- 出版社： 天津：天津科技翻译出版公司
- ISBN：7543314606
- 出版时间：2002
- 标注页数：176页
- 文件大小：7MB
- 文件页数：189页
- 主题词：
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图书目录
UNIT 1 As a Freshman in Workplace刚刚走入社会3
1．Interview面试3
2．Self Introduction自我介绍4
3．First Time Meeting初次见面6
4．Finding Topics找话题7
5．Starting a New Job刚到新单位8
UNIT 2 For Office Courtesy办公室应对技巧13
6．Asking for Help from Colleagues请同事帮忙13
7．Assigning Job指派工作14
8．Asking About Schedule询问工作进度15
9．Meeting Notification通知开会16
10．Pointing out Mistake指出错误17
11．Asking a Day Off by Phone打电话请假18
UNIT 3 Communication and Negotiation沟通与协调21
12．Making Proposals to Superrisor向上司提出建议21
13．Instructing New Colleagues指导新来的同事22
14．Encouraging Subordinates激励下属23
15．Asking for a Raise要求加薪24
16．Resignation提出辞呈25
UNIT 4 In Reception接待来访29
17．Receiving Customers接待来访客户29
18．The Person Be Contacted Being Away受访者不在时30
19．Guiding the Visitors to See the Person带来访者去见受访者31
20．Asking the Visitor to Wait for While请来访者稍候32
21．First Time Meeting初次相识35
UNIT 5 The Visitors客户来访35
22．Product Introduction介绍公司产品36
23．Introducing Colleagues介绍同事37
24．Introducing Supervisors介绍上司38
25．See Customers Off送客39
UNIT 6 Business Appointment商务约会43
26．Request a Visit请求拜访43
27．Set an Appointment Time约定拜访时间44
28．Informing Other Party that You ll Be Late告知约会迟到45
29．Changing Appointment Time变更约会时间46
30．Visit Without Making an Appointment未事先约定的来访47
UNIT 7 Receiving Foreign Customers接待国外客户51
31．Introducing Company介绍公司51
32．Visiting Factory参观工厂52
33．Inviting Customer for Dinner招待用餐53
34．Treating Customer with Tour招待旅游54
35．Treating Customer with Snack茶点招待55
UNIT 8 Receiving Phone Call接电话59
36．Receiving Phone Call接电话59
37．Transferring Phone Call转接电话60
38．International Call国际电话61
39．Take and Forward Message记下和传达留言62
40．Leave Message on Recording Machine录音电话上留言63
UNIT 9 Presentation Skill工作报告技巧67
41．Foreword开场白67
42．Goal Explanation目标说明68
43．Proposal Explanation提案说明69
44．Proposal Discussion议案讨论71
45．Summarizing Conclusion会议总结73
UNIT 10 Business Interaction商务上的互动77
46．Inquiries询问77
47．Promotion推销79
48．Talking About a Product s Benefits强调商品竞争力81
49．Quotation Negotiation报价及议价83
50．Presuasion Reminders督促对方下决心85
51．Small Talk During Negotiation商谈期间的闲聊87
UNIT 11 Meeting会议91
52．Greetings and Speeches致辞91
53．Make a Report报告工作93
54．Sales Review业务检讨95
55．Entraordinary Motion临时动议97
56．Conclusion结论99
UNIT 12 Handling Complaints纠纷处理103
57．Delayed Product Delivery交货延迟103
58．Product Defects产品瑕疵105
59．Requesting Compensation要求赔偿107
60．Customer Service Complaint客户服务抱怨108
UNIT 13 Negotiation谈判113
61．Counter Offer提出条件113
62．Bottom Line Inquiry探询对方底限115
63．Reestablishing Conditions重定条件117
64．Contract Signing签订合同119
65．Payment Terms付款条件123
UNIT 14 Price Negotiation议价谈判123
66．Price Handling应付杀价125
67．Final Bidding最后的出价127
68．Asking for Customer s Agreement让客户认同129
UNIT 15 Taking an Order接订单133
69．Receiving on Order接受订单133
70．Shortage Notice通知缺货135
71．Product Damage货物损坏137
72．Receivable Bills账款催收139
UNIT 16 Purchasing采购143
73．Requesting Samples索取样品143
74．Product Packaging产品包装145
75．Placing Orders下订单147
76．Orders Push催货149
UNIT 17 International Exhibition参加国际商展153
77．Drawing Customers招呼客户153
78．Introducing Products介绍商品154
79．Asking for a Trial Order请客户下试用订单156
80．Inviting Customers to Visit the Booth联络客户亲临摊位158
81．Approaching Buyers拜访买家160
UNIT 18 Overseas Sales Review海外商务考察165
82．Flight Reservation预订机位165
83．Booking a Hotel预订饭店167
84．Making on Appointment约定拜访时间169
85．Visting拜访171
86．Talking About Sales Marketing Information交换市场信息173
87．Calling Back the Office给公司回电话175