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全国高等职业教育旅游大类专业规划教材 酒店专业英语PDF|Epub|txt|kindle电子书版本网盘下载
- 欧阳卫主编；夏泳，胡辉丽副主编 著
- 出版社： 北京：中国铁道出版社
- ISBN：9787113138684
- 出版时间：2012
- 标注页数：179页
- 文件大小：34MB
- 文件页数：193页
- 主题词：饭店－英语－高等职业教育－教材
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图书目录
Unit 1 Room Reservation1
Task 1 Make FIT Reservation1
Task 2 Group Reservation9
Task 3 Revising a Reservation13
Task 4 Hotel Confirmation16
Unit 2 Concierge Service18
Task 1 Airport Pick-up Service18
Task 2 Showing a Guest to the Room21
Task 3 Luggage Service24
Unit 3 Reception Desk29
Task 1 Registering a Guest Who Has a Reservation29
Task 2 Receiving Group Check-in Service32
Task 3 Changing the Room35
Unit 4 Operator Service38
Task 1 Transferring Calls38
Task 2 Wake-up Service42
Task 3 Take a Message45
Unit 5 Information Desk48
Task 1 Giving Information about Entertainment48
Task 2 Showing the Way50
Unit 6 Business Center53
Task 1 Fax and Photocopying Service53
Task 2 Booking a Ticket57
Unit 7 Check Out60
Task 1 Exchanging Foreign Currencies60
Task 2 Paying the Bill64
Unit 8 Chinese Food Service70
Task 1 Booking Seats70
Task 2 Seating the Guests at the Table73
Task 3 Taking Orders and Serving during the Meal75
Task 4 Setting the Table Bill80
Unit 9 F＆B Service in Western Style84
Task 1 Western Breakfast84
Task 2 Dinner a La Carte87
Unit 10 Bar Service96
Task 1 Foreign Wines96
Task 2 Chinese Liquor100
Unit 11 Regular Service in Guest Rooms106
Task 1 Introduce the Room Facilities106
Task 2 Cleaning the Guest Room109
Task 3 Laundry Service112
Unit 12 Special Housekeeping Service117
Task 1 Turn-down Service117
Task 2 Room Service122
Unit 13 Maintenance Service129
Task Facilities Maintenance129
Unit 14 Shopping Arcade133
Task 1 At the Tourist Souvenir Department133
Task 2 At the Chinese Arts ＆ Crafts Department138
Unit 15 Health and Recreation143
Task In the Fitness Center143
UNit 16 Convention Service148
Task 1 Arranging for a Convention148
Task 2 Check up the Audio-visual Equipment150
Unit 17 Settle Guests' Complaints154
Task Complaints about Food and Utensils154