图书介绍
作业管理 英文版PDF|Epub|txt|kindle电子书版本网盘下载
- （英）特里·希尔（Terry Hill）著 著
- 出版社： 北京：中国人民大学出版社；普兰蒂斯霍尔出版公司
- ISBN：7300024815
- 出版时间：1997
- 标注页数：143页
- 文件大小：5MB
- 文件页数：150页
- 主题词：
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图书目录
Contents1
1 Managing operations1
The role of operations management2
The mix of manufactured items and services2
Misunderstandings of the operations management task6
Key points review7
2 Strategic context9
Functions dominate strategic outcomes9
Functional strategies vis-a-vis a corporate strategy9
The reactive role of operations management11
Markets are inherently different and dynamic whilst operations management is inherently fixed13
Linking marketing and operations13
Technical and business specifications15
Differentiating the task16
Order-winners and qualifiers17
Achieving the link18
The reality of strategic debate23
Benchmarking24
Market-or marketing-led？25
key points review25
3 OPerations and design28
Operations and design28
Operations management’s responses to supporting product/service range35
key points review37
Notes38
4 The delivery system39
The transformation process39
Process choice40
Process alternatives41
The reality of process choice44
The fixed nature of process investments46
Trade-offs of process choice47
Products/services and markets49
Operations49
Organizational implications52
Hybrid processes53
Product/service profiling59
Issues in service delivery systems63
Capacity decisions65
Location70
Layout70
Bottlenecks70
Reviewing delivery systems72
Operational approaches to improving the delivery system73
key points review75
NoteS76
5 Controlling operations79
Planning and control systems79
Aggregate planning81
Operations control84
Developments in planning and control systems90
Shoot-term changes to meet demand fkuctuations96
Inventory control systems99
The functions provided by inventories101
Approaches to controlling inventory102
key points review105
Notes106
6 QUality108
Concept of quality108
Quality assurance and quality control109
Developments concerned with quality109
Service issues116
Key points review118
Notes119
7 The job of work in the 1990s120
Managerial philosophies of work120
Outcomes122
Traditional approaches123
Operations management alternatives126
Key points review137
Notes138
Index141