行政人员工商书信手册PDF|Epub|txt|kindle电子书版本网盘下载

行政人员工商书信手册PDF格式电子书版下载

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第一部分 Inquiry Letters 查询信件2

Business Inquiries 商业查询2

1 For samples and details2

有关样板货品细节查询3

2 On business conference at hotel4

酒店内举行会议订房查询细节5

3 Quotation inquiry6

报价查询7

4 To solicit as buying agent8

自荐为采购代理10

Replies to Inquiries 答复询问12

5 About prices12

有关询价的答复13

6 To investment inquiry14

答复询问投资事宜15

7 To business inquiry 116

答复有关商业查询之一17

8 To business inquiry 218

答复有关商业查询之二19

9 To business inquiry 320

答复有关商业查询之三21

10 To business inquiry 422

答复有关商业查询之四23

11 To business inquiry 524

答复有关商业查询之五25

12 To subscription inquiry26

答复订购查询27

13 Referring inquiry elsewhere28

转达有关查询至另外机构29

第二部分 Letters of Acknowledgement 确认信件32

Replies to Business Orders 答复有关订单32

14 Order 132

答复订单之一33

15 Order 234

答复订单之二35

16 Order 336

答复订单之三37

17 Order 438

答复订单之四39

Replies to Invoice Problems 回答有关发票问题40

18 Request for breakdown information40

回答详细列明数目的要求41

19 Invoice replacement42

发票更换43

Replies on Claims 答复有关赔偿要求44

20 Clams for indemnity by an insurance firm44

答复有关申请保险公司赔偿事宜45

Replies of A Personal Nature 个人信件的回复46

21 To inquiry on printed matter46

回答有关印刷品的查询47

第三部分 Correspondence Related to Orders and Adjustments 有关订单及更改事项的信函50

Quotations 报价50

22 Request50

要求报价51

23 Reply52

报价答复信53

Order Placements 落订单54

24 Sample 154

订单样本之一55

25 Sample 256

订单样本之二57

26 Sample 358

订单样本之三59

Letters related to Shipment of Goods 有关船运信件60

27 To request replacement for damaged goods60

要求替换损毁货品61

28 To confirm replacement of defective goods62

确实更换损毁货品信件63

29 Buyers'reply on receipt of samples64

买方收到样本后的回复65

Amendments to Service Charges 更改收费通知66

30 Amendments to financial services charges66

更改服务收费67

第四部分 Sales Follow-ups 销售跟进信件70

Declining Price-cuts 拒绝减价70

31 Defending non-competitive quotation70

为贵价自辩71

32 Declining request for discount72

拒绝提供折扣73

Bargaining and Negotiating 讨价还价，商讨条件74

33 Prices74

商讨有关价格75

34 Sales trip follow-up76

商业出差探访之后联络77

35 Seeking agents78

寻找代理人79

Acceptance of Adjusted Payment 接受条件调整80

36 Price increase80

接受条件调整81

Declining Buyer's Order with Suggestions of Substitutes 拒绝买家订单要求，并提出其他货品作取代82

37 Sample 182

样本之一83

38 Sample 284

样本之二85

Request for Discount 要求对方折扣信函86

39 Sample 186

样本之一87

40 Sample 288

样本之二89

Agreeing to Better Terms 接受提供更优惠条件90

41 Sample 190

样本之一91

42 Sample 292

样本之二93

Confirmation 确认信件94

43 For certainty of delivery on schedule94

确实付货日期95

44 For regular orders96

确认经常性订单97

第五部分 Correspondence Related to Credit 有关信用问题的书信往来100

Suppliers Asking for Trade References 供应商要求对方提供咨询人100

45 Requesting buyer for references100

要求买家提供咨询人101

46 Asking referee for buyer's creditability102

向第三者要求提供买家信用保证103

47 Status inquiry to guarantor for credit rating104

探询担保人的信用程度105

Buyer Providing Credit Standing 买家提供信用资料106

48 For bulk purchase106

大量购买107

49 New buyer requesting to open an account108

新买家要求开设新账户109

Buyer Applying for Credit Purchase 买家要求赊账110

50 Application for credit purchase 1110

要求赊账购买之一111

51 Application for credit purchase 2112

要求赊账购买之二114

Referees'Replies 咨询人复信116

52 Favorable116

满意的信用情况117

53 Unfavorable118

不满意的信用情况119

Credit Granted 公司同意赊账120

54 Application granted120

接受赊账要求121

Credit Refused 拒绝提供赊账122

55 Application unsuccessful122

申请要求不被接纳123

Gentle Reminders 温和通知催缴账项126

56 Sample 1126

第六部分 Collection Letters 催收账项信函126

样本之一127

57 Sample 2128

样本之二129

58 Sample 3130

样本之三131

For a Small Claim in a Series 追讨小额欠款系列132

59 Individual-first reminder132

个人信件，第一次提醒对方清缴欠款133

60 Individual-second reminder134

个人信件，第二次提醒对方清缴欠款135

61 Individual-third reminder136

个人信件，第三次提醒对方清缴欠款137

62 First reminder138

For a Big Claim in a Series 追讨大额欠款系列138

第一次通知欠款逾期139

63 Second reminder140

第二次通知欠款逾期141

64 Third reminder142

第三次通知欠款逾期143

65 Fourth reminder144

第四次通知欠款逾期145

Bounced Check 支票未能兑现146

66 Notice of Bounced Check146

知会对方支票未能兑现147

A Long Overdue Account gets Paid Up 长期欠款最后得以清还148

67 Reply to maintain customer relationship in addition148

去函保持客户关系149

68 Cold call:Letter requesting appointment152

第七部分 Letters with Promotional Undertone 推销信件152

Sales Promotion 货品促销152

联络新客户，要求约会见面153

69 Introducing new product lines to an occasional buyer154

介绍新产品予现有客户155

70 Real estate agent to property owner156

地产经纪向业主自我推介157

71 Invitation to prospect for free seminar158

邀请准客户参加新产品/新服务介绍讲座159

72 Informal price revision and promoting sales of present stock160

非正式的通知函，有关价格调整，及促销之用161

Strengthening Ties with Customers 加强与顾客的联系162

73 Reviving contact with long-standing client162

重新加强与现有顾客的联系163

74 Acknowledging and reminding old customer of recent or-der and shipment date164

Reinforcing Ties with Promotional Contacts 加强促销后的良好关系164

旧客户落订单后与其联系165

75 Assuring customer of personalized service166

保证顾客提供良好服务167

76 Thank new customer for interest168

感谢顾客对公司产品感到兴趣169

Regaining Past Clients 争取回旧有顾客170

77 Lost customer 1170

联络失去了的顾客之一171

78 Lost customer 2172

联络失去了的顾客之二173

79 Lost customer 3174

联络失去了的顾客之三175

80 On bus service178

第八部分 Letters of Complaints 投诉信178

Filing in Complaints 投诉信178

投诉有关巴士服务179

81 Against late shipment180

投诉有关船运货品延期181

82 Incongruous goods182

投诉有关商品不符183

83 Defective goods184

投诉有瑕疵货品185

84 Incorrect invoice186

投诉有关错误付货187

85 Distributor against unacceptable low price188

分销商投诉零售商以低价销售189

86 On personal service190

Handling Complaints 处理投诉190

回答有关个人服务的投诉191

87 On bus service192

回答有关巴士服务的投诉193

88 Against claims of exaggerated advertisement194

回答有关广告过度夸张的投诉195

89 Against delivery delay196

回答有关延迟交货的投诉197

第九部分 Letters Expressing Thanks 感谢信200

Gratitude to Hosts for their Hospitality on Business Trips 感谢对方在商务探访时的热情招待200

90 During international conference200

国际会议中受到热情款待的感谢信201

91 Business 1unch on visit overseas202

探访外地后，感谢对方午宴款待203

92 For support204

感谢出入口公司的支持205

93 For hotel patronage206

酒店感谢顾客的光临207

94 For R ＆ D visit208

科技发展研究探访后的感谢信209

95 For giving a speech210

感谢对方愿意作致辞嘉宾211

Thank-you Replies to Information Supplied 感谢对方提供信息212

96 For information from overseas212

感谢对方由海外提供产品信息213

Thank-you Letters of a Personal Nature 个人性质的感谢信函214

97 For attending wedding anniversary214

感谢对方出席结婚周年纪念215

98 Return note on receiving a card to commemorate wedding anniversary216

感谢对方致送结婚周年纪念卡217

99 For congratulating on promotion218

感谢对方来信祝贺升级219

100 For companionship220

感谢对方抽空陪伴221

101 For graduation222

感谢对方道贺毕业223

102 For condolence224

感谢对方的吊唁225

For Gifts and Souvenirs 感谢致送礼物和纪念品226

103 On commemoration of special occasion226

特别仪式的纪念227

104 As a friendly gesture228

表示友善的姿态229

Business-related Thank yous 有关商业上的道谢230

105 For an old client230

对一位熟客的道谢231

106 For donation to a worthy cause232

感谢对方的赞助233

Thanks for References and Introduction 感谢推荐和介绍工作234

107 For acting as referee234

感谢对方作为咨询人235

108 For introduction236

感谢对方介绍职位237

Regrets 致歉信240

109 Declining invitation to speak in public240

第十部分 Letters of Regret,Apology and Sympathy 致歉信，道歉信，慰问信240

致歉不克作演讲嘉宾241

110 Quoting wrong trading terms242

为未到货期发出追讨信而致歉243

111 To cancel an appointment244

为取消约会而致歉245

112 Unable to make shipment ahead of schedule246

致歉未能提早交货247

113 Unable to make further shipment unless paid248

致歉如不能付现金，则不能再付货249

114 Unable to comply with claim250

为未能符合对方要求而致歉251

Apologies 道歉信252

115 Damaged goods252

毁坏货品253

116 Clerical error254

为文件错误而致歉255

117 Misunderstanding due to bank error256

为银行过数错误而致歉257

118 Misplacing a client's inquiry258

为错误放置顾客来信而致歉259

119 Unale to attend260

通知对方未克出席仪式261

120 Reply to apology for being unable to attend262

对方未克出席抱歉信回应263

121 Missing an appointment 1264

为未克赴约而道歉之一265

122 Missing an appointment 2266

毁为未克赴约而道歉之二267

Sympathy 吊唁信268

123 On death of business friend268

商界朋友去世的吊唁信269

124 On death of business acquaintance270

商场朋友去世的吊唁信271

第十一部分 Introductory Letters 介绍信274

Referees'Personal Letters to Introduce Candidates 个人推荐信274

125 Introduction 1274

介绍信之一276

126 Introduction 2278

介绍信之二279

Business Introductions 商业介绍280

127 For business connection280

商场关系的介绍信281

128 Distributor for a new market282

感谢对方介绍发行商283

129 Possible collaboration284

感谢对方介绍合作伙伴285

130 Bank reference286

银行咨询函件287

第十二部分 Letters Regarding Employment 有关职位上的书信290

Letters of a Cold-call Nature 自我介绍给不相识机构的信件290

131 Unsolicited letter 1290

自我推荐信之一291

132 Unsolicited letter 2292

自我推荐信之二293

133 Standard formal application294

Application Letters 职位申请信294

标准公文式申请信296

Enclosed Curriculum vitae 个人履历的写法298

134 Resume298

履历300

Concerning References 关于咨询信函302

135 Asking for reference302

请求对方为自己写一份咨询函件303

136 Consenting to be referee304

答应作为咨询人305

137 Prospective employer asking referee for information306

未来雇主要求咨询人提供资料307

Regarding Interviews 关于面试308

138 Informing applicant of an interview308

通知申请人前来面试309

139 Informing applicant under consideration310

通知有关申请人士申请正在审核311

Regarding Appointment Offer 提供职位信函312

140 Appointment offer312

提供职位通知书314

141 Appointment letter as contract316

聘用函件连同合约320

142 Accepting an appointment offer 1324

接受聘用回信之一325

143 Accepting an appointment offer 2326

接受聘用回信之二327

Letter of Regret 抱歉信328

144 Declining an offer328

不愿意接受职位329

145 Failed application330

回复求职申请落空者331

Warnings to employees 对下属的警告信332

146 Still on probation332

在试用期间的警告信333

147 Questionable performance334

对下属未能令人满意的表现作出书面警告335

Polite Informing of Job Termination 客气的终止雇员聘用书信336

148 Due to poor performance336

雇员表现差劣引致解雇337

149 Due to redundancy338

裁员通知函339

Related to Resignations 有关辞职的信件340

150 Resignation letter340

辞职信341

151 Resignation accepted342

接受辞职回复函343

第十三部分 Business Documents for Internal Communication 商业内部文件346

Notification of Meetings 开会通知346

152 Sample346

开会通知样本347

Board Meeting Minutes 董事局会议记录348

153 Minutes of weekly meeting348

每周会议记录350

Memos or Circulars to Announce New Staff Appointments 知会下属有关新员工到任的备忘录或传阅352

154 By outside reeruit352

公布由机构以外招聘之新员工353

155 By internal promotion354

由内部提升员工的公布355

Memos of A Personal Nature 有关个人的内部备忘录356

156 Words of encouragement356

鼓励及赞扬下属357

Message Slip from the Reception Desk 由接待部门发出的留言纸条358

157 Sample of message slip358

留言纸条样本359

158 Circulation slip for internal/external communication360

内部/向外通传纸361

第十四部分 Proposals,Feasibility Studies and Reports 建议书，可行性研究及报告364

159 Proposal364

建议书370

160 Feasibility study375

可行性研究报告378

161 Report381

报告385

第十五部分 Congratulatory Occasions 祝贺书信及邀请函390

Invitations to Business-related Occasions 邀请有关商业聚会390

162 Opening ceremony390

开幕典礼391

163 Semi-formal invitation to a company dinner392

半公函式邀请参加公司晚宴393

Invitation to Social Gatherings 邀请社交聚会394

164 Formal:Wedding ceremony and reception394

常规邀请函：邀请参加婚礼及酒会395

Confirmation to Business-related Occasions 确定有关商业约会396

165 Semi-formal:To give a talk396

半公函式：回复接受邀请为嘉宾讲者397

166 Semi-formal:Accepting an election398

半公函式：接受委任399

Announcements 宣布400

167 New representatives400

宣布公司新同事委任401

168 Removal notice402

迁址启示403

169 Removal Sale404

搬迁大倾销启示405

170 New branch opening406

新分行开张通告407

Letter of Congratulations 恭贺信函408

171 On marriage408

恭贺结婚409

172 On promotion410

祝贺对方升级411

173 On congratulating for an award by internal memo412

内部备忘录祝贺对方获得奖励413

第十六部分 Special Topic: Correspondence for Hotel Management 特别话题：酒店业管理的书信来往416

Reservations 预订房间416

174 Request for booking416

预订要求417

175 Confirmation418

酒店预订确认信函419

Sales Promotion 推销信420

176 Soliciting business420

推广酒店服务421

177 Post-function follow-up422

节目完结后的跟进信函423

Business Letter Lay-out426

附录一426

英语商业信件铺排427

附录二430

Things to avoid in English Business Writing430

商地书信必须避免触犯的错处431

附录三448

Anglo-Chinese Commercial Terms448

贸易辞语中英文对照449

附录四452

Shipping Marks452

装运标志452

附录五453

Some Uncommon Country Names453

一些不常见的国名453