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第1章　Etiquette for Business Greeting　商务会谈礼仪1

Dialogue 1　Greeting,Introduction Visiting Cards　问候、介绍与名片Dialogue 2　Chatting　寻找话题8

Dialogue 3　Getting Down to Business　进入主题11

Dialogue 4　Ending a Meeting　结束会谈15

第2章　Etiquette in Business Talks　商务交谈礼仪15

Dialogue 1　Compliments　赞美与恭维20

Dialogue 2　Thanks　致谢24

Dialogue 3　Congratulation　祝贺27

第3章　Etiquette for Business Calls　商务电话礼仪31

Dialogue 4　Apology　致歉31

Dialogue 1 Making and Receiving Business Calls　接打商务电话37

Dialogue 2 Leaving Business Message 留商务口信43

Dialogue 3　Ringing Back　回电话47

Dialogue 4 Dealing with Urgent Call　处理紧急电话50

Dialogue 5 Dealing with Complaining Call　处理投诉电话54

第4章　Etiquette for Business Visiting　商务拜访礼仪58

Dialogue 1　Making an Invitation　邀请访问59

Dialogue 2　Accepting an Invitation　接受邀请62

Dialogue 3　Preparing a Business Visit　商务拜访的准备Dialogue 4　Visiting a Customer　拜访一个客户72

Dialogue 5　Thanking for Reception78

感谢在停留期间的款待第5章　Reception Etiquette　商务接待礼仪82

Dialogue 1　Setting upon Agenda　日程安排83

Dialogue 2　Making Accommodation　住宿安排87

Dialogue 3　Meeting Customers　迎接客商90

Dialogue 4 Visiting Plants　接待参观工厂94

Dialogue 5　Arranging Recreation Activities　安排娱乐活动100

Dialogue 6 Seeing Off　送别105

第6章 Etiquette in Business Negotiating　商务谈判礼仪108

Dialogue 1　Seeking Business Possibility　寻找贸易机会109

Dialogue 2　Promoting Sales　促销114

Dialogue 3　Asking for Deferred Payment　请示延期付款120

Dialogue 4　Handling Claims　处理索赔126

Dialogue 5 Declining Politely 婉拒132

第7章　Etiquette for Business Dinner　商务餐会礼仪138

Dialogue 1 Inviting to Dinner 邀请进餐139

Dialogue 2 Business Lunch　商务午餐143

Dialogue 3 Western Food　西餐147

Dialogue 4 Chinese Food 中餐157

Dialogue 5 Cocktail Party　鸡尾酒会161

第8章　Etiquette for Business Dressing　商务着装礼仪167

Dialogue 1　At Most Formal Situations　最正式场合着装168

Dialogue 2 At Formal Situations　一般正式场合着装174

Dialogue 3 At Semi-formal Situations 半正式场合着装183

Dialogue 4 At Informal Situations 非正式场合着装189

第9章　Etiquette for Sending Business Gifts 商务赠礼礼仪195

Dialogue 1 Choosing Right Business Gifts　选择恰当的商务礼物196

Dialogue 2　Giving a Gift　送礼200

Dialogue 3 Receiving a Gift　受礼203

Dialogue 4 A Special Gift 特别的礼物205

第10章　Etiquette in Business Speech　商务演讲礼仪210

Dialogue 1 Welcoming Speech Answering Speech　欢迎辞／答谢辞211

Dialogue 2 Toast Speech 祝酒致辞219

Dialogue 3 Send-off Speech Farewell Speech　欢送辞／告别辞227

Dialogue 4　Opening Address Closing Speech　开幕辞／闭幕辞234

Dialogue 5　Presider's Speech　主持人致辞241

第11章 Etiquette in Business Writing　商务文书礼仪246

Dialogue 1 Establishing Business Relations　建立业务关系247

Dialogue 2　Credit Enquiry　资信咨询254

Dialogue 3　Reminders　提醒261

Dialogue 4 Complaints　抱怨266

Dialogue 5 Settlements理赔274

第12章　Etiquette in Business Activities　商务礼仪活动285

Dialogue 1 Opening Ceremony　开业典礼286

Dialogue 2　Cutting the Ribbon　剪彩仪式292

Dialogue 3 News Releasing Conference　新闻发布会297

Dialogue 4 Advertisement 广而告之302

第13章　Other Business Etiquette　其他商务礼仪308

Dialogue 1 Tips　小费309

Dialogue 2 Body Languages　身体语言316

Dialogue 3　Holidays　节假日326

Dialogue 4 About Taboos 禁忌337

参考文献355