信息时代的管理信息系统 英文版PDF|Epub|txt|kindle电子书版本网盘下载

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CONTENTSCHAPTER1

THE VIRTUAL ORGANIZATION：BECOMING BIGGER THAN YOU ARE 1O2

CHAPTER2

THE INFORMATION AGE IN WHICH YOU LIVE2

CHAPTER3

CHAPTER4

Changing the Face BusinessWould You Paint Your House With Yogurt？THE MANAGEMENT INFORMATLON S？YSTEMS CHALLENGE5

CHAPTER5

What Businesses Do5

Photo Essay 1-1 Information Is Big Business　6

CHAPTER6

Customer Moment of Value　7

CHAPTER7

CHAPTER8

Team Work--Defining Customers and Their Moment of Value　8

The Role of Information Technology　9

CHAPTER9

Getting the Right Airline Information　When You Want It　9

CHAPTER10

Using Information Technology to Share 100　Million Pages of Information　10

CHAPTER11

CHARACTERISTICS oF ToDAY'S NEW EUSINESS11

Globalization　11

Competition　12

The Virtual Workplace and　Telecommuting　13

On Your Own-I Want It！　13

Information as a Key Resource　13

Electronic Commerce　14

Pizza Hut，Kentucky Fried Chicken，and Taco Bell in One Database　14

Global Perspective-Bloomberg Mobilizes Its Customers　15

KRFX 103．5 The Fox Radio Station Gets Sly on the Internet　16

Supporting Information--Processing Tasks in an Organization　17

Knowledge Worker Computing　17

INFORMATION TECHNOLOGY:ITS ROLE IN THE NEW BUSINESS17

Information Technology as an Enabler of Innovation　18

On Your Own-Redefining Business Operations Through IT Innovation19

Ski Aspen！　19

Information Technology As a Collapser of Time and Space　19

MCI and Its 1 Rrillion Bytes　20

Dimensions of Information-Defining Information Value　20

INFORMATION：A NEW KEY BUSINESS RESOURCE20

Charging Your Information　21

Global Perspective-The Language of the Internet　22

KNOWLEDGE WORKERS：INFORMATION AND TECHNOLOGY USERS23

Team Work-Would You Like Some Information with your Coffee？　23

Being an Information-Literate Knowledge Worker　24

Chasing the Latest Fashions at J．C．Penney　25

Open Wide and Let Everyone See Your Information　26

Being a Socially Responsible Knowledge Worker　26

On Your Own-E-Mail：Electronic Mail or Expensive Mail？　28

Closing Case 1：Information Sells Disney Resorts　29

Knowledge Worker’s Checklist　30

Closing Case 2：Does Acxiom Know Your Height and Weight？　30

Real HOT Electronic Commerce：Business and You on　the Internet--Finding a Job Through the Internet　32

INFORMATION TECHNOLOGY SYSTE？S　36

Supporting Information ProcessingLevi Strauss Is Losing its Pants to Vanity FairAN ORGANIZATION39

INFORMATION IN AN ORGANIZATION40

Shared Information Through Decentralized Computing　40

How Information Flows in an Organization　43

Information-Processing Tasks in Your Organization　45

What Information Describes　45

On Your Own-Determining Savings Rates at Banks and Savings and Loans　46

Analytical Processing Keeps Union PacificonTrack　47

TRANSACTION PROCESSING AND CUSTOMER INTEGRATED SYSTEMS48

Transaction Processing Systems　48

Customer Integrated Systems　49

Global Perspective-Will the　London Stock Exchange Come Falling Down？　50

Customer Integrated Systems，the Internet，Concerts，and Movies　51

On Your Own-Going Customer-Oriented at Your School　51

MANAGEMENT INFORMATION SYSTEMS52

WoRKGRoUP SUPPoRTSYSTEMS54

Johnson Johnson’s Management Information System Creates Virtual Financial Statements　54

Practicing Medicine with Groupware and the Internet　55

Groupware　56

Team Work-Maximizing　Team Efforts and Groupware　58

Work Flow Automation Software and the Paperless Office　59

Photo　Essay 2-1 Lotus Notes The Leader in Groupware　60

DECISION SUPPoRT SYSTEMS AND ARTIFICIAL INTELLIGENCE62

Decision Support Systems　62

Predicting Room Rates a Year in Advance　63

Curing Computer Viruses　64

Artificial Intelligence　64

EXECUTIVE INFoRMATION SYSTEMS65

Key Features of an Executive Information System　66

Calgary Co-op Beats the Larger Chains with an　Executive Information System　66

Have Executive Information Systems Been Misnamed？67

INTERORGANIZATIINAL SYSTEMS68

Quaker Oats Hopes to Move Snapple Electronically　69

SoME FINAL THORGHTS ABOUT IT SYSTEMS IN ORGANIZATIONS70

Global Perspective-Caterpillar Moves Fast　Around the World　70

Team Work-Creating Interorga nizational Systems with theInternet71

On Your Own Information-Processing Responsibilities　71

Knowledge Worker’s Checklist　72

Closing Case 1：Marriott Takes Information Technology Around the　World　72

Closing Case 2：AlliedSignal Serves Up Its Very Own Groupware　74

Real HOT Electronic　Commerce-Building the Perfect Web Page 　75

STRATEGIC AND COMPETITIVE OPPORTUNITIES78

Using IT to Generate Organizational HorsepowerCreating Vision for A New Way to Do BusinessINTRODUCTION　80

Gaining a Competitive Advantage　80

What Exactly Is Organizational Horsepower？　81

ORGANIZATIONAL HORSEPOWER：FORCE AND SPEED COMBINED81

The Strategies for Increasing OHP　82

Achieving Competitive Advantage Using OHP　83

Total Quality Management　84

QuALITY：VOUR COMPETITIVE FOUNDATION84

Meeting Customer Expectations through a Quality Standard　85

THE JUST-IN-TIME APPROACH：NO PRODUCT BEFORE ITS TIME87

Team Work-Getting to the Bottom of a New Customer Plan　87

But Why Just-In-Time？88

TEAMS IN AN ORGAHIZATION： MORE THAN JUST DEPARTMENTS89

Just-In-Time Surgery88 Just-In-Time Supported by Sophisticated Technolo-gy89

Information Technology Enables Teams90

THE INF ORMATION PARTNERSHIP：LEARNING TO SHARE91

Learning to Collaborate at Nabisco91

An Information Partnership for OHP Speed92

An Information Partnership for OHP Force92

Retailers Who Avoid Safety93

AnInformation Partnership for OHP Force and Speed93

TIMELESS AND LOCATIONLESS OPERATIONS：ANYWHERE，24 HOURSA DAY94

But What Operation？95

Who Are You Calling？　96

In Support of the Telecommuter97

THE TRANSNATIONAL IIRM：EVERYWHERE YOU WANT TOBE　98

Key Timeless and　Locationless Ingredients　98

Wh ere the Left and Right Sides of the Brain Meet　98

Transnational Firm critical Success Factors　99

Photo Essay 3-1 Three Configurations for Operating　Internationally　100

Transnational Firm Challenges　101

Global Perspective-Listening All Overthe World101

Special Information Technology Considerations for the Virtual Organization103

Global Perspective-Paperless Payments103

On Your Own-Is a Virtual Organization Right for You？104

THELEARNING ORGANIZATION： THE ORGANIZATION THATNEVER STOPS LEARNING104

How Information Technology Can Help Your Organization Overcome Learning Bamiers105

On Your Own-Seeing Beyond What You Do106

For Sale：One Million Dollar CAVEs107

SELECTING AND ADOPTING ORGANIZATIONAL HORSEPOWER STRATEGIES：HOW INFORMATION TECHNOLOGY ENABLES ORGANIZATIONAL TRANSFOR·MATION108

Selecting an Organizational Horsepower Strategy108

Adopting an Organizational Horsepower Strategy108

What Is the Business Process Reengineering Improvement Process？　109

Adopting a Transnational Strategy，Radically　109

On Yonr Own-Creating a New Process at Brothers Copiers　111

Team Work-Finding the Best Organizational Horsepower Strategy for Your Industry　112

Don’t Forget Quality　112

Closing Case 1：GE Transforms Itself　113

Knowledge Worker’s Checklist　114

Closing Case 2：3M Fights Back　114

Real HOT Electronic Commerce：Business and You on the Internet-Investing on the Internet　116

DATABASES AND DATA WAREHOUS118

Processing Information in the Form of Transactions　120

A Gold Mine of InformationUsing Databases and Data Warehouses Instead of Shopping CartsINFORMATION IN AN ORGANIZATION REVISITED120

using Information to Make a Decision　120

Managing Information While It Is Used　121

THE DATABASE AND DATABASE MANAGEMENT SYSTEM ENVIR ONMENT123

Be in My Database and I'll Take You on a Cruise123

What Is a Database？124

Global Perspective-Standardizing Information Means Ensuring Quality in　Australia　126

What Is a Database Management System？　127

Saving Lives with Information　128

Team Work-Defining Information Privileges during University Registration　132

On Your Own-DBMS　Support for OLTP，OLAP and Information Management　133

Finance Firms Put on the Technology Gloves　foraRealFight　134

THE RELATIONAL DATABASE MODEL134

THE OBJECT·ORIENT？D DATABASE MODEL135

Using a Database to Dominate Niche Marketing　137

KNOWLEDGE WORKER COMPUTING ANDDEVELOPING YOUR OWN DATABAS？　138

Reengineering Through Objects　139

Step 1：Defining Entity Classes and Primary Keys　139

Step 2：Defining Relationships Among Entity Classes　140

On Your Own-Finding One-to-One Relationships in the Real World　141

Step 3：Defining　Information（Fields）for Each Relation　143

Team Work-Building an E-R Diagram for the Video Rental Store　143

Step 4：Using a Data Definition Language to Create the Database　145

DATA WAR？HOUSING AND DATA MINING：PROSPECTING FOR GOLD IN INFORMATION145

Getting People　Involved Can Be More Difficult than Building a Database　146

What Is a Data Warehouse？　146

Data Warehouses Help Sega Sell Video Games　147

What Are Data Mining Tools？148

Team　Work-Politically Correct Data Mining　148

Important Considerations in Using a Data Warehouse　149

On Your Own-How Up-To-Date Should Data Warehouse Information Be？　150

Tracking Historical Sales with Data Warehouses　151

How Will Changes in Technology Affect Organizing and Managing Information？　152

MANAGING THE INFORMATION RESOURCE IN AN ORGANIZATION152

Who Should Oversee the Organization’s Information？　153

What Types of Database Modelsand Databases Are Most Appropriate？　153

Global Perspective-Databases and Data Warehouses Are Just What the Doctor Ordered　153

What Are the Ethics Involved in Organizing and Manag-ing Information？　154

Is Database Information Free on the Internet？　154

Is Information Ownership a Consideration？　154

How Should Databases and Database Applications Be Developed and Maintained？155

Closing Case 1：Zeneca Pharmaceuticals Cures Its Problems with a Data Warehouse　155

Knowledge Worker’s Checklist156

Closing Case 2：What Happens When Your Data Warehouse Is Too Big，Too Good，and Too Hard to Use？157

Real HOT Electronic Commerce：Business and You on the Internet-Performing Online Database Searches158

DECISION SUPPORT AND ARTIFICIAL INTELLIGENCE162

Brainpower for Your BusinessA Decision Support System to Save LivesDECISIONS,DECISIONS,DECISIONS164

Types of Decisions You Face164

On Your Own-Identify the Decision Types166

How You Make a Decision166

DECISION SUPPORT SYSTEMS167

Components of a Decision Support System167

Hormel Foods Beefs Up Sales169

Hallmark Stocks While the Craze Is Hot170

Decision Support Systems-To Build or Not to Build171

Pizzeria Decisions171

Ethical Questions in Decision Support Systems172

GROUP DECISION SUPPORT SYSTEMS：IT POWER FOR TEAM MEETINGS173

The Team Decision-Making Process and You174

Key Components in a Group Decision Support System175

Finding What to Fix at IBM176

Meetings：A Fact of Life in Business176

Meetings When and Where You Want to Be177

Bank Executives Don’t Get Out Much These Days178

On Your Own-How Can a GDSS Help？179

CEOGRAPHIC INFORMATION SYSTEMS：WORDS AND PICTUR？S180

Directions in Cyberspace180

Global Perspective-GISs Take a Bite Out of Crime in England181

ARTIFICIAL INTELLIGENCE：WHERE NO MACHINE HAS GONE BEFORE183

EXPERT SYSTEMS：FOLLOWING THE RULES184

Components of an Expert System185

Global Perspective-Employees Are“Expertly”Paid187

You，Too，Can Have an Expert System188

What Expert Systems Can and Can’t Do189

Playing Traffic Cop in Crowded Skyways190

Ethical Questions in Expert Systems190

Team Work-Traffic Lights Revisit-ed191

N？URAL NETWORKS：THEYLEARN BY EXAMPLE191

Doctor，It Only Hurts When I Laugh！　192

Team Work-What Input Would You Have to Provide the Neural Network？　193

Training a Neural Network　193

Would You Like to Have a Neural Network？　193

Ethical Questions in Neural Networks　194

IBM’s　Antivirus Warriors Are Armed with Neural Networks194

GENETIC ALGORITHMS：IT'S A MATTER OF BREEDING195

Team Work-Planning the Olympics　195

Photo Essay 5-1 Artificial Intelligence Systems in Action　196

INTELLIGENT AG？NTS：TIRELESS ASSISTANTS198

Decision Support Systems and Artificial Intelligence　199

COM？INING IT BRAINPOWER SYSTEMS：ATTACKING THE PROBLEM ON MULTIPL？ FRONTS199

Hybrid Intelligent Systems　200

Closing Case 1：Milk Collection in Rural India　201

Knowledge Worker’s Checklist202

Closing Case 2：Australia Uses an Expert System to Evaluate Worker Injuries　202

Real HOT Electronic Commerce：Business and You on the Internet-Surfing for Success in a New Business　204

NETWORKS 　208

Technologies for Electronic CommerceUsing Networks to Eliminate Paper in the Pulp and Paper IndustryCLIENT/SERVER：THE ？MER GING BLUEPRINT FOR NETWORKS211

Client/Server as a Business Model　212

Types of Client/Server Implementations213

Distributed Data Warehouses in a Client/Server Environment216

The Advantages and Disadvantages of Client/Server218

Client/Server Helps Eliminate the Patient Paper Chart218

The Keys to Client/Server219

NETWORK ENASLING TECHNOLOGIES AND CONCEPTS220

Team Work-Defining Client/Server Implementation Models220

Communications Service Providers：The Issue of Network Ownership221

Photo Essay 6-1 Types of Networks：Different Networks You’ll Find in Use today222

Photo Essay 6-2 Communications Media：ThePaths over Which Information Travels225

Phoro Essay 6-3 Communications Processors：The Connections within a Network228

Photo Essay 6-4 Communications Methods，Standards，and Protocols：The Manner in Which Information Is Communicated232

？L？CTRONIC COMMERCE：PERFORMING NETWORK-ENABLED BUSINESS236

On Your Own-Assessing the Benefits of Networks by Ownership236

Electronic Data Interchange：Ordering Products and Services Electronically237

Electronic Funds Transfer：Moving Money Without Handling It238

Peapod Gets Customer Integrated with Electronic Commerce238

Individual-ized Electronic Advertising：Reaching the Exact Customer240

Global Perspective-The Toronot Stock Exchange Gets“Virtual”with EDI and EFT240

Knowing More than Your Competitors：Gathering Competitive Intelligence241

Inns Outs Is the Internet Source for Bed Breakfast Information242

On Your Own-Gathering Competitive Intelligence for a New Business243

Intranets：The Internet Within243

Geffen Records Rocks and Rolls on the Internet and Its Intranet245

Global Perspective-Intranets Offer a Worldwide Solution to Sharing Information246

Telecommuting：Empowering Employees to Work Regardless of Location246

How Electronic Commerce Will Affect the Business WorId248

AT T Tells Employees to Stay Home and Phone in for Work248

Pepsi’s Real Thing Is Wireless Telecom-muters249

Team Work-Combining Organizational Strategies and Electronic Commerce250

Chrysler Doesn’t want Ford to See Its Intranet251

NETWORK PERFECT SERVICE：RANGE,REACH,AND RESPONSIVENESS251

FedEx Takes Shipping to a Whole New“Value-Added”Dimension253

Perfect Delivery：The Relationship among Reach，Range，and Responsiveness253

Team Work-Defining the Relationship among Reach，Range，and Responsiveness254

Closing Case 1：Promina Health Systems Treats the Paper Disease with an Intranet254

Closing Case 2：Avex Electronics Wants to Go Web-Wild with Electronic Data Interchange255

Knowledge Worker’s Checklist256

Real HOT Electronic Commerce：Business and You on the Internet-Getting Medical HelpontheInternet258

EMERGING TECHNOLOGIES262

Innovaions for TomorrowHollywood Goes High Tech to Create Sensation on the Screen？RGING TECHNOLOGIES FOR ALL TH？ SENSES265

3-D：Technology for Real Sight265

Automatic Speech Recognition：Conversing with Your Computer266

Global Perspective-If You Can’t Speak It，Write It269

Multimedia：A Gold Mine of Information in Sight and Sound270

On Your Own-Understanding the Speed of Automatic Speech Recognition270

Showing Products through Multimedia in the Grocery Store272

Paper and Ink May Be in the Past for the Chicago Tribune273

Virtual Reality：Making You Feel Like You’re There278

Virtual Reality Simplifies Patient’s World279

Piping VIrtual Reality through an Intranet281

Some Final Thoughts About Emerging Technologies for All the Senses281

TH？ INTERNET EXPLOSION：EMER GING ALL AROUND YOU282

Electronic Cash：Virtual Money on the Internet282

Creating an Internet-Exclusive Bank284

Converging Technologies for Communicating through and Accessing the Internet284

On Your Own-Finding Electronic Cash on the Internet285

Global Perspective-International Electronic Cash285

I Want My WebTV288

THE WIRELESSREVOLUTION：VIRTUAL CONNECTIVITY289

Wireless Technologies for Mobilizing People289

Wireless Technologies for Mobilizing Technology291

Addressing the“Ility”Issue of Wireless Technolo-gies292

Global Positioning System Helps Harvest Crops292

EMER GING TECHNOLOGIES FOR YOUR PERSONAL LIFE293

Smart Cards：Electronic Cash in Your Wallet293

Wireless LANs-A Competitive Necessity or a Life Saver？294

Intelligent Home Appliances：Getting the Computer to Do Your Work（Almost）294

Team Work-Finding Home Appliances with a Brain294

Taco Bell and Pizza Hut Use Fuzzy Logic to Make Decisions295

Knowledge Worker’s Checklist296

Closing Case 1：Airlines Are Using Technology to Make Your Travel-ing Easy297

Closing Case 2：Do-It-Yourself Scanning at the Grocery Store298

Real HOT ElectronicCommerce：Business and You on the Internet-News，Weather，and Sports Information on the Internet299

PLANNING FOR IT SYSTEMS302

Knowing Where You’re GoingChaos in CaliforniaALIGNING ORGANIZATIONAL GOALS AND INFORMATION TECHNOLOGY：ISN'TIT TOO LATE？305

IT Fusion：Bringing Business and Technology Together307

Porter’s Competitive Forces Model：Fighting Back with IT308

Accumulating Frequent Flier Miles“Trans-parently”at US Air308

Competitive Intelligence：What Are They Up To？310

IDENITFYING SP？CIFIC PROCESSES：BUILDING BETTER PROCESSES WITHINFORMATION TECHNOLOGY312

Schwab Eliminates the Middleman310 Motorola Had More Intelligence than It Knew312

The Value Chain Method：Searching for Specific processes313

Finding a Way to Add Value313

IDENTIFYING SPECIFIC INFORMATION：GETTING PEOPLE WHAT THEY NEED,WHEN THEY NEED IT316

An Information Architecture：Uniting People and Information316

Team Work-Finding Value at Your Bookstore317

Obtaining Information Wherever，Whenever318

Critical Success Factors：Supporting Your Goals with Information319

Does It Matter Where You Keep Your Information？320

Business Systems Planning：Supporting Cunent and Future Information Needs321

What’s Critical to H J Heinz’s Success？It Depends on Who You Ask？321

On Your Own-Defining Information Requirements with Critical Success Factors322

？VALUATNG INFORMATION TECHNOLOGY SYSTEMS：SELECTING FROM THE POSSIBILITIES323

Using Technology So Customers Make the CardinalChoice324

Cost-Benefit Analysis Method：Bad News，Good News324

Risk Analysis Method：Will It Succeed？325

Global Perspective-Everyone Benefits from GE’s Information Technology326

Capital Investment Analysis Method：Is It Worth It？327

Contingency Planning：What You Can’t Live Without328

Planning for the Inevitable at John Wiley Sons328

CONTINGENCY PLANNING：PLANNING FOR WHAT YOU CAN'T LIVE WITHOUT328

Team Work-Betting on Disaster329

THE INFORMATION TECHNOLOGY SYSTEMS PLAN：PUTTINGIT ALL TOGETHER331

Global Perspective-Ansewring When at Pratt Whitney332

Closing Case 1：Getting Everyone on the Same Page at NationsBank333

On Your Own-Is This the Right Systems for You？333

Knowledge Worker’s Checklist334

Closing Case 2：Competitive IT335

Real HOT Electronic Commerce：Business and You on the Internet-Finding Investment Opportunities on the Internet336

DEVELOPING IT SYSTEMS340

Bringing IT Systems to LifeProgrammers Get One Slice of Pizza for Every Nine Lines of CodeSYST？MS DEVELOPMENT IS A QUESTION-AND-ANSWER SESSION342

Why Is Your Participation Important？　342

Systems Development：What，When，Who，and How？　343

“Can You Take Your Own Order Please？”　343

INSOURCING AND THE TRADITIONAL SVSTEMSDEVELOPMENT LIFE CVCLE345

Matching IT Planning with Business Planning　　346

Step 1：Planning-Establishing an IT Plan to Meet the　Strategic Plans of the Organization　347

Photo Essay 9-1 Resource Discovery Services at Work　　348

SteD2：Scoping-Defining the Scope of the Proposed System　　350

Step 3：Analysis-Determining the Logical　Requirements for the Proposed System　351

Step 4：Design-Convert the Logical Requirements into a　Technical System Design　353

Step 5：Implementation-Creating the New System355 Step 6：Support-Providing Ongoing Support　356

When Runaway Projects Affect Your Life　356

Planning for Change with　Object-Oriented Technologies　357

SELFSOURCING AND PROTOTYPING：？MPOWERING KNOWLEDGE WORKERSTO DEVELOP THEIR OWN S？STEMS358

Team Work-Your Responsibilities During Each Step of the SDLC　359

Prototyping：Building Modeis　359

Global Perspective-Thai Airways Uses Prototyping to Compete for International Flights360

The Slefsourcing Process362

Time Waarner Lets Knowledge Workers Develop Property Tax Returns364

On Your Own-How Have You Selfsourced？365

OUTSOURCING：COING OUTSIDE FOR TECHNOLOG？AND SYSTEMS DEVELOPMENT365

The Outsourcing Process366

Want to Reduce Your Inventory？Buy Software367

On Your Own-A Request for Proposal and the Systems Development Life Cycle369

Global Perspective-Creating Out-sourcing Alliances to Avoid Finger-Pointing370

The Advantages and Dasadvantages of Outsourcing370

Outsourcing the Availability，Speed，and Security of a Network371

OTHER TOOLS ANDMETHODS FOR SUPPORTING THESYSTEMS D？VELOPMENT PROCESS372

Computer-Aided Software Engineering：Software for Automating the Development of Software372

CASE Tools Help Baby Bells Compete375

Joint Application Development：Defining and Building Systems as a Team376

Team Work-Automating Joint Application Development377

Combining Prototyping and JAD-It’s RAD378

On Your Own-Mathcing IT Systems to the Who of Systems Development379

Knowledge Worker’s Checklist380

Closing Case 1：AT T Goes Global with CASE381

Closing Case 2：Deregulation in Utilities Stirs Up Systems Development382

Real HOT Electronic Commerce：Business and You on the Internet-Ordering Products on the Internet383

MANAGING IT SYSTEMS386

The Role of Information：Raw Material and Capital389

Staying on TrackTo Whom Do Doctors Go For Help？MANAGING INFORMATION389

Access to Information390

Hyatt Offers More than a Room and a Bed390

A prescription for Good Health Care391

Training a Revolving Workforce392

On Your Own-Get Your Information While It s Hot！393

Security：Is Your Information Safe？393

Service That Fits394

Privacy：Is It an Invasion or Just Good Business？396

Global Perspective-Who Owns PersonalInformation in Other Parts of the World？398

MANAGING INFORMATION TECHNOLOGY399

Control：Taking Charge of Components and Costs400

Ergonomics：Are You Sitting Comfortably？401

IBM Goes for Interoperability Gold401

Disaster Recovery：Murphy’s Law Applies402

Chevron Becomes Cost ConscioUs402

On Your Own-Is Your Computer a Health Hazard？403

MANAGING KNOWLIDGE WORKIRS405

Boat-men’s Sails through Waves of Information405

They practiced What They Preached406

Telecommuting：Home Is Where the Office Is407

Team Work Could You Work a Help Desk？411

Global Perspective-Going to College without Going to College412

Cross-Cultural Diversity：A Mile or Two in Different Shoes412

Team Work-Pcik a Country414

Ethics：What’s Right？415

Roadway Services：A Moving Experience415

Team Work-What Would You Do？416

Knowledge Worker’s Checklist418

Closing Case 1：Don’t Fence Me In419

Closing Case 2：Let There Be Light420

Real HOT Electronic Commerce：Business and You on the Internet-Business Travel421

PREPARING FOR THE FUTURE426

Security，Privacy，and Ethics428

It’s Your WorldThe Business of the Future-The Cyber CorporationTHE BUSINESS ENVIRONMENT OF TOMORROW428

Your Health Care Supported by a Virtual Health Care Organization429

Organizational Horsepower Strategies that Focus on Organizational Structure429

Information Technology as an Essential Enabler of Innovation429

Team Work-What Will Be Most Important for Business and You in the Future？430

The Convergence of Business and Information Technology Planning430

The Agile Yet Fleeting Nature of Cybercorps431

Information Technology as Essential for Doing Any Kind of Business431

Technology Is Now Standard for Shipping Products Around the World431

Knowledge Workers Will Be Everywhere Doing Everything432

THE KNOWLED？WORKER OF TOMORROW432

Knowledge Workers Will Possess General Skills that Include Communica-tion，Interpersonal，Decision-Making，and Time and Project Management Skills433

Team Work-Information Technology for Supporting General Skills433

On Your Own-What Skills Do You Need？434

Knowledge Workers Will Be Systems Developers434

Knowledge Wcrkers Will Possess IT Skills in the Areas of Personal Productivity Software and Networking434

Knowledge Workers Will Be Data Miners434

INFORMATION T？CHNOLOGV OF TOMORROW435

Knowledge Workers Will Become Just Workers435

Knowledge Workers，for the Most Part，Will Be Telecommuters435

Knowledge Workers Will Be a“Jack of All Trades，and Master of One”435

Mass Customization Through Information Technology436

Electronic Data Interchange Will Be a Requirement for Doing Business436

Customer Integrated and Workgroup Support Systems Will Be Critical to Success436

New Artificial Intelligence Techniques Will Surface to Support Decision-Making Tasks436

New Technologies Will Surface for Massive Information Storage437

Data Warehouses Will Be Standard for Supporting Online Analytical Process-ing437

New Systems Will Emerge that Are Combinations of Others437

Executive Information Systems Will Become Everyone’s Information Systems437

Databases Will Become a Standard for Supporting Online Transaction Processing437

Client/Server Will Dominate the Structure of Networks438

Databases and Data Warehouses Will Become Easier to Use end Build438

Chefs Are CookingUp Database Services for Finding Jobs438

The World Will Be“Tele”Everything439

Network Perfect Service Will Garner More Focus than Network Technologies439

The Internet Will Become as Common as the Telephone439

Intranets Will Connect Organizations to Their Customers439

Automatic Speech Recognition Will Be Everywhere440

AT T Announces WorldNet to Suppor Intranets440

Technology Takes Sporting Event to New Levels of Interactivity441

Automatic Speech Understanding Will Surface441

Multimedia Will Be Standard for Presenting Information441

The Wireless Revolution Will Continue441

You May Be Wirelessly Wired442

Virtual Reality Will Be Widely Used on the Internet and Will Incorporate Taste and Smell442

Global Perspective-Wireless Technologies Find Sink Holes before They Surface442

Electronic Cash Will Become Just“Cash”442

Business Will Be Conducted in Cyberspace443

Technology Will Become Transparent443

SOME FINAL THOUGHTS AS YOU PREPAREFOR THE FUTURE443

Management Information Systems Will Not Be for Just Information Technology Specialists444

Knowledge Workers Will Become the Key to Business444

Manufacturers Replace Robots with People444 On Your Own-Planning For，Developing Managing，Using，or Some Combination？445

Knowledge Worker’s Checklist446

Closing Case 1：Retail Stores in Cyberspace446

Closing Case 2：You and Your Information448

Real HOT Electronic Commerce：Business and You on the Internet-Finding the Right Graduate School449

Assessing the Value of Information：Stapleton Electronics，Inc．453

REALHOT GROUP PROJECTS453

Assessing the Value of Information：Affordable Homes Real Estate455

Building Management Information System Reports from a Database：High-Tech Solutions Inc．456

Executive Information System Reporting：B B Travel Consultants456

Targeting a Business Processing Reengineering Effort：Stewart’s MotorSports457

Creating a Virtual Organization：McNeal’s Machining458

Using Relational Technology to Track Technology：REMO Fashions459

Building a Decision Support System：Creating an Investment Portfolio460

Using a Database to Track English Language Classes：English Is Easy460

Building an Expert System：What Country Are You Describing？462

Building Value Chains：HealthLife’s Customers Define Value463

Evaluating Request for Proposals：Resource Discovery Services464

Developing Reports Through Prototyping：Revisiting the Video Rental Store465

Making the Case with Presentation Graphics Software：Information Technology Ethics466

CAPTURING INFORMATION-INPUT TECHNOLOGIES467

THE TECHNOLOGY TREE467

APPENDIXA467

THE TECHNOLOGY TREE467

Photo Essay Input Technology Tools469

CONVEYING INFORMATION-OUTPUT TECHNOLOGIES470

CREATING INFORMATION-SOFT-WARE TECHNOLOGIES472

Photo Essay Output Technology Tools473

Photo Essay Personal Productivity Software477

CRADLING INFORMA-TION-STORAGE TECHNOLOGIES478

COMMUNICATING INFORMATION-TELECOMMUNICATIONS TECHNOLOGIES　482

Photo Essay Storage Technologies483

THE FOUNDATION OF THE TECH-NOLOGY TREE-THE PROCESSING ENGINE486

The Internal Memory487

The Central Processing Unit487

PUTTING IT ALL TOGETHER488

THEINTERNET491

APPENDIXB491

Photo EssayATour oftheIntemet492

ScavengerHunt1496

ScavengerHunt2497

APPENDIXC499

OBJECT-ORIENTED TECHNOLOGIES Photo Essay What Does It Mean to Be Object-Oriented？500

Photo Essay Why Are Object-Oriented Concepts and Technqiues Becoming so Popular？502

So Why Are Object-Oriented Concepts and Techniques Important to You？505

NOTES507

GLOSSARY515

INDEX523